Customer Contact Centre satisfaction survey

This is the first of a series of short and simple surveys being conducted by Kingston Federation of Residents.  The aim of these surveys is to get the views of residents about key housing service issues.  If you are a customer of the Council’s  customer contact centre please take just a minute or two to fill in this survey.  Answer the two questions below (and add any further comments if you want) and then press the submit button.  The results of the survey will be published in the Federation’s quarterly newsletter Home Truths and on this website.


When you ring the council’s contact centre how long does it take you to get through to an operative?